1. Where do you ship?
We currently ship only within the United Kingdom. We do not offer international shipping at this time.
2. Do you offer free shipping?
Yes, standard shipping is free on all orders delivered within the UK. No minimum purchase is required.
3. How long does delivery take?
Orders are processed within 1 to 2 business days. Once dispatched, delivery typically occurs within 3 to 7 business days, depending on your location and the carrier.
4. What is your order cut-off time?
Orders placed before 2:00 PM (UK time) are prioritised for same-day processing. Orders placed after this time will be processed on the next business day.
5. Can I return my order?
Yes. We offer free 30-day returns from the date of delivery. Items must be unused, in their original condition and packaging. Please refer to our Return & Refund Policy for full details.
6. Do you accept exchanges?
Yes, we accept exchanges. If you wish to exchange an item, please contact our support team, and we will assist you with the process, subject to stock availability.
7. How long does it take to receive a refund?
Once we receive and inspect the returned item, refunds are processed within 7 business days and credited to your original payment method.
8. What payment methods do you accept?
We accept the following payment methods:
-
Visa
-
Mastercard
-
American Express
-
Diners Club
-
Discover
-
JCB
-
Apple Pay
-
Google Pay
All transactions are securely processed.
9. Are your products safe for children?
Yes. All our toys are selected with safety and child development in mind. We only offer items that comply with UK toy safety regulations and are suitable for the intended age groups. Please refer to each product’s description for age recommendations.
10. How can I contact customer support?
You can reach our customer support team during our business hours:
Monday to Friday, 9:00 AM to 6:00 PM (UK time)
Email: support@popbebe.com
Phone: +44 7401 406867
We aim to respond to all enquiries within 1 business day.
