At Popbebe, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return, exchange, or refund in accordance with UK consumer protection laws and our store policy.
This policy applies to purchases made on https://popbebe.com and is effective from the date of purchase.
1. Right to Cancel (Cooling-Off Period)
As a customer residing in the United Kingdom, you have the legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 calendar days of receiving your item(s), without needing to provide a reason.
At Popbebe, we extend this right to a 30-day return window to give you greater flexibility and peace of mind.
2. Conditions for Return
To qualify for a return, the following conditions must be met:
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Items must be unused, in their original condition, and returned with all original components, accessories, and packaging.
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Products showing signs of use, wear, damage, or modification may be refused or only partially refunded.
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Return requests must be submitted within 30 days of the delivery date.
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Exchanges are accepted if the replacement item is in stock.
3. How to Initiate a Return or Exchange
To request a return or exchange, please contact our support team at:
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Email: support@popbebe.com
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Phone: +44 7401 406867
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Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
You will receive instructions and a free return shipping label once your request is approved.
4. Return Shipping
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All approved returns within the United Kingdom qualify for free return shipping.
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We will provide a prepaid return label for your convenience.
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Please ensure the item is securely packaged before returning.
5. Refunds
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Once your return is received and inspected, we will notify you of the refund status.
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Approved refunds will be issued to your original payment method within 7 business days from the date we receive the returned item.
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Refund processing times may vary depending on your bank or payment provider.
6. Items Not Eligible for Return
The following items are not eligible for return or refund:
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Items returned after the 30-day return period
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Items that are used, damaged, incomplete, or missing packaging
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Digital or downloadable products (if any)
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos and a description of the issue. We will offer a replacement or full refund at no additional cost.
If you have any further questions regarding our return and refund process, feel free to reach out to our customer support team.
Business Address:
Popbebe
67 Ashton Rd E, Manchester M35 9PW
United Kingdom
Email: support@popbebe.com
Phone: +44 7401 406867
